FAQ

Orders and shipping

How much does shipping cost?
Standard shipping is free on every US order, with no minimum.

How long does delivery take?
Orders are processed within 1-3 business days. Delivery to the US usually takes 7-15 business days after dispatch. See our shipping policy for other countries.

Where do you ship from?
Our products are shipped directly from our partner warehouses. This keeps prices low and lets us offer free shipping. If you order several items, they may arrive in separate packages.

How can I track my order?
You will receive a tracking number by email when your order ships. Tracking can take a few business days to start updating.

Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it.

Returns and refunds

What is your return policy?
You can request a return within 30 days of receiving your item. Read the full refund policy.

My item arrived damaged or wrong. What do I do?
Email us a photo within 30 days of delivery and we will send a free replacement or a full refund.

Products

How do I choose the right size?
Measure your pet and compare with the size chart in the product photos. If you are between sizes, choose the larger one.

Are your products suitable for both dogs and cats?
Many are. Each product page says who it is designed for, and our menu is split into Dogs and Cats to make browsing easier.

Payment

Is checkout secure?
Yes. Checkout is handled by Shopify with encrypted payments, and we never see or store your full card details.

Still have a question?

Email us at Navinoinfo@gmail.com or use our contact page.