Refund policy

30-day returns

We want you and your pet to love your order. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags and in its original packaging. You will also need your order number or proof of purchase.

How to start a return

Email us at Navinoinfo@gmail.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 30 days of delivery with a photo of the item. We will send a free replacement or issue a full refund, and you will not need to return the item.

Exceptions

For hygiene reasons, used grooming products, opened sprays, shampoos and wipes cannot be returned unless they arrived damaged or defective. Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get a different size or color is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Please note it can take some additional time for your bank or card issuer to process and post the refund.

Questions? Contact us anytime at Navinoinfo@gmail.com.